Golden Phoenix – Reno, NV
(1 votes, average: 1.00 out of 5)
Loading ...Do yourself a favor & stay somewhere else. Dealing with this hotel is one headache you don’t want when you’re on vacation. Hotel lost my reservation (made on the Golden Phoenix website, by the way). Once found, clerk handed me a bill for $100.00 more than website quoted. Clerk did not want to honor AAA discount (also available thru hotel website). I wonder why a hotel would offer on-line booking if it’s not going to honor the rates, dates, & discounts available on the website?We never recieved requested wake up call. I have an extra $50 charge on my credit card that can’t be explained. The $50 was not on the receipt I signed at check-out. We are still disputing with hotel & credit card company.
We stayed on 14th floor but the train was so loud we might as well have been sleeping next to the tracks. We stayed 3 nights, but got maid service only once.
Please take my advice and stay somewhere else. You’ll be happy you did.
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